Privacy Policy

Hearts Centre

Effective Date: January 1st, 2026

Hearts Centre (“we,” “us,” or “our”) is a Canadian charitable organization committed to respecting and protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

Information We Collect

We collect only personal information that is reasonably necessary for our charitable activities and that you voluntarily provide to us, which may include:

Name
Email address
Phone number
Mailing address
Donation details (excluding full payment card numbers)
Volunteer or event participation information
Any information you choose to share when contacting us

Children’s Information

Hearts Centre supports initiatives that benefit children; however, we do not knowingly collect, use, or store personal information about children. Any personal information collected relates solely to adults (such as parents, guardians, donors, or volunteers).

How We Use Personal Information

We use personal information for purposes that include:

Communicating with donors, volunteers, and supporters
Processing and acknowledging donations
Issuing donation receipts where applicable
Managing programs, events, and charitable activities
Sending organizational updates or newsletters (with consent)
Meeting legal, regulatory, and reporting obligations

Donations

When you make a donation, we collect information necessary to process the donation and maintain appropriate financial records. Payment processing may be handled by trusted third-party service providers. Hearts Centre does not store full credit card or payment information.

Donation information is used only for:

Processing the donation
Issuing receipts
Internal record-keeping
Legal and regulatory compliance

Email List and Newsletters

If you provide your email address, you may receive communications such as newsletters, updates, or information about our activities. You may unsubscribe from these communications at any time by following the instructions included in the message or by contacting us directly.

We comply with Canada’s Anti-Spam Legislation (CASL) and do not send commercial electronic messages without appropriate consent.

Disclosure of Information

Hearts Centre does not sell, rent, or trade personal information. We may disclose personal information only:

To service providers who require it to perform services on our behalf (e.g., donation processing), and only to the extent necessary
When required by law or legal process

Safeguards

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Access is limited to individuals who require the information to fulfill their responsibilities.

Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements.

Access and Correction

Individuals may request access to their personal information or request corrections if they believe the information is inaccurate or incomplete. Requests will be handled within a reasonable timeframe.

Third-Party Websites

Our website or communications may contain links to third-party websites. Hearts Centre is not responsible for the privacy practices or content of those sites.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted with a revised effective date.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

Hearts Centre

heartsyeg@gmail.com

780-964-0476

13413-101 st

Edmonton, AB

T5E 4G5